Customer Showcase: School for Good Living
Online training and coaching program helps individuals live more meaningful lives.
Before this project began, School for Good Living (SGL) had already fully-developed the base content for their Life's Best Practices (LBP) program, and thoughtfully organized it into 18 micro-learning courses that parallel the chapters of Bryan's forthcoming book by the same name. The core content and instructional design of the program and courses was solid but the learning experience was too book-like and did not yet satisfy Bryan's vision for the program.
A member of the SGL Coaches Coalition recommended inviting Education Services to evaluate the program and apply principles of learning science and learning engineering to improve the user experience and participant engagement by enhancing the training content and learning platform.
Learning engineering is the confluence of learning science, learning technology, and instructional design. In practical terms that means going beyond traditional instructional design to include intentional consideration of human-computer interaction through UI/UX and modern learning technology, thoughtful application of data and analytics, and learning science informed strategies such as metacognition, integrated practice, immediate feedback, personalization, and gamification.
After consultation with Bryan and his staff, interviews with past participants and active coaches, and rapid iteration through design concepts and prototypes, Education Services presented a collection of recommendations to improve course design through integration of practice activities, knowledge checks, and by embedding the reflection and writing assignments within the lessons. Recommended improvements to the WordPress-based learning platform included refinement of the login and dashboard pages with elements of gamification and personalization, persistent visibility to course progress and navigation, ability to review prior responses at any time, and the ability to increase or decrease font size and color scheme to ensure all users can engage the content comfortably on any device.
SGL retained Education Services to implement the recommended enhancements to the online learning platform and the first course, to serve as an exemplar and reference for use by SGL staff as they update the remaining courses.
This training program and platform are fully mobile responsive HTML5, meaning the content will reflow to present well on any desktop or mobile device. This allows learners to access the training whenever and wherever it's most convenient for them.
The online training covers the essential information that each learner needs to know, and it is supported with weekly coaching calls which serve as a source of clarification and accountability to help participants fully apply what they've learned.
Phase 1: Information Gathering
In this phase, we discussed organizational goals and requirements for the training. We also explored a portion of the existing training content to familiarize ourselves with it, and we interviewed participants to understand their experience thus far.
Based on what was learned, we consulted SGL on how learning engineering works and the benefit it can provide to their program, and we offered recommendations that would provide the biggest ROI for their organization.
Phase 2: Design, Prototype, Review
This phase began with replicating the existing training site into multiple sandboxes for experimentation with different plugins, editors, themes, and interactivity. This provided a safe environment to explore solutions and test thoroughly without interrupting the live site.
Once reasonable solutions had been identified, options were presented to SGL leadership for review and feedback. This allowed us to identify the best updates to make in Phase 3.
Phase 3: Develop, Implement, Evaluate
In this phase, we updated the live training site with the preferred updates from the sandboxes and tested all functionality thoroughly. This included site-wide updates to the learning platform, as well as instructional enhancements in one of the courses.
SGL staff then proceeded to update the remaining courses based on user feedback and experience with the exemplar course.
Enhancements to the training program and learning program to improve efficacy and user experience include:
- Reformatting the platform dashboard and course menus to make important information easier to identify.
- Combining and reorganizing lessons, where appropriate, to improve the likelihood of information retention.
- Incorporation of practice activities and knowledge checks to improve understanding and retention of key concepts.
- Adding a section within lessons that's always visible in the right-hand column for easy access to the course menu, at-a-glance visibility to progress and completion, the participant's answers to questions throughout the course, and announcements.
- Creating collapsible sections that allow participants to focus on the current activity or see and reference multiple items at a time.
- Embedding answers to prior questions directly into lessons where they are referenced, giving participants the ability to refer to and build upon prior content within context of the current activity and without the need to navigate back to prior content.
- Implementing a controller for users to adjust the text size and color scheme throughout the site to meet their individual needs and preferences, such as when viewing on small screens and at night.
Examples From The Training
Example screen captures from the training program are shown below. Click on each for an expanded view.